Who is responsible
NorthCrest Shop is operated by NORTH CREST LLC.
1520 AIRPORT BLVD SUITE B PENSACOLA, FL 32504
United States
Support email: support@northcrestshop.com
Information we use
When you browse, the hosting service may process technical information such as your IP address, browser, requested page and access time. The cart and saved products use browser storage. If you email us or place an order, we use the contact details, address, order information and correspondence you provide to assist you, process the order, arrange delivery and handle returns.
Payments
Payment details are collected securely by the payment provider enabled at checkout. We receive payment status and transaction references needed to process your order. We do not ask you to send full card details by email. The selected payment provider processes payment information under its own privacy policy.
Service providers
We share information needed to operate the store with our hosting, payment, email and delivery providers. Delivery and return carriers receive information necessary to transport your order. We may also disclose information where required by law or to protect against fraud.
Browser storage and marketing
Essential browser storage keeps your cart and saved items available on this device. You can remove items or clear site storage in your browser. We use store activity reporting to measure visits, cart activity, checkout steps and payment status. This reporting uses random browser and session identifiers rather than your contact details. Advertising measurement is not enabled on this store at launch.## Retention and your choices We retain order and support records for as long as needed to fulfil orders, handle returns and meet applicable accounting, legal and dispute obligations. You may request access, correction or deletion of your information by emailing support@northcrestshop.com. Some records may need to be retained where legally required. Applicable privacy rights depend on where you live.
Security and updates
We use HTTPS and access controls to protect the information we handle. No transmission or storage method is completely secure. This policy may be updated as our services change; the latest version will be published here.
AI shopping assistant
Our optional shopping chat is an AI assistant powered by DeepSeek. When you send a question, we send your message, recent conversation context and relevant public product or policy information to DeepSeek to generate an answer. The assistant can read our current catalog and published policies. It cannot access your private order records, change an order, approve a refund or process a payment.
Please do not include payment card details, passwords, API keys or other sensitive information in chat. We filter some common sensitive-data patterns, but this cannot detect every sensitive detail or replace taking care with what you send. For questions about a particular order or a privacy request, contact support@northcrestshop.com.
We save chat messages and assistant replies in a private conversation history so our authorized team can review answer quality and improve product information and website usability. We filter common sensitive-data patterns before saving. Saved chat history is retained for up to 90 days after the conversation’s last activity and may be removed sooner. It is available only to authorized staff through our internal store-management system; it is not published on the website. We do not use saved chats to automatically change product facts, policies or the assistant’s instructions.
Separately, recent chat context stays in server memory for about 30 minutes of inactivity and is cleared when the chat service restarts. A random conversation identifier is stored in your browser tab’s session storage until the tab is closed; chat transcripts are not saved in browser storage or routine application logs. We use temporary, pseudonymous connection counters to limit abuse and keep aggregate daily request counts. DeepSeek processes the information sent to it under its own privacy policy. You can choose email support instead of AI chat.
Contact NorthCrest Shop
Email: support@northcrestshop.com Phone: (361) 856-2345
For help with products, orders, shipping or returns, please email us. Email support hours are Monday–Friday, 8am–5pm Central Time.